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Human Hair Wig

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Call us at 1-815-230-5580 for assistance or schedule an online personalized experience from the comfort of your home

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PROCESSING

& RETURN

POLICY

SERVICE-CENTRIC APPROACH

Order Processing Time

Our wigs are made-to-order, so processing times vary:

HD and European Collection: 10-15 business days
Custom Colors: 3 weeks
Bespoke Wigs: 6-8 weeks

You'll find the exact processing time for each wig on its product page.

Our Commitment to Accuracy

Side-by-Side Confirmation

To ensure your wig is perfect before shipping, we offer a side-by-side confirmation:

We photograph your wig next to your order details.
We will send you the photo for approval.
We will ship it out as soon as you give us your approval. If we don’t hear back from you, we'll ship it within 8 hours of sending the photo, so we do not delay delivery.

Return Policy

Returns and Adjustments

72-Hour Satisfaction Window: If you'd like to request adjustments or a return, contact us at questions@finelacewigs.com (subject: Return Request + Order #) within 72 hours of receiving your wig. Please review our restocking fee policy associated with the returns below.

Wigs that can't be returned:

Worn wigs
Altered wigs
Bespoke Collection wigs
Wigs with bespoke colors
Final sale wigs

Restocking Fee:

Each wig is colored, cut, and styled when the order is placed. Because we customize each wig to order, all eligible returns are subject to a restocking fee to cover the stylist's time and order preparation costs, unless there's a craftsmanship error.

Why We Have a Restocking Fee

Each wig is uniquely designed according to your customized options. Because of this personal touch, we have a 20% restocking fee on eligible returns. This fee helps cover the stylist's time and the preparation costs associated with your order. Please know that this fee will be waived in the case of a craftsmanship error. We appreciate your understanding and are here to help.

Ask us anything 1-815-230-5580.

WHAT THEY SAY

If I could give more stars I would!!!! I was on the hunt again to find a quality wig without the huge price tag that I couldn't afford. I have alopecia and rely on quality wigs. I wish I would have called them years ago!

LETHA STRUCK

I just received my wig yesterday and it is absolutely beautiful. I’m currently going through treatment for breast cancer. I was almost in tears from how real and blended it looked it made me feel like I had hair again. Such a good feeling to have and will definitely be ordering another wig from FLW in the future

TERRANE BROOKS

It was my first time ordering and they were patient and helpful. They asked many important questions to meet my needs. In addition, they followed up with me several times to make sure I understood the process and specifics of my order. I could not have asked for better, more genuine service.

JEAINE W

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About

At Fine Lace Wigs, our mission is to provide customer-centric service with care. We prioritize people over profit, driven by a passion for listening to and understanding our clients' needs. We cater to discerning women who seek only high-quality human hair wigs that enhance their lifestyles.

We offer personalized consultations, expert advice, custom coloring, and quality craftsmanship with ethical sourcing. Offering our services exclusively online enables us to provide high-quality wigs with affordable pricing.

Our one-on-one phone and screen-sharing service lets us see what you are viewing on your computer so we can guide you through the process. Schedule your personalized consultation today!

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Navigate

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